Frequently Asked Questions. No, we do not have an app. Be careful of fake apps & social media accounts using our 23isBACK™ name to trick you. Access your 23andMe Reports and help drive scientific and medical discoveries wherever you go with the 23andMe mobile app. The 23andMe® mobile app is available for download on both iPhone® and Android™ devices. What can I do with the 23andMe Mobile App? You can access your 23andMe Health and/or Ancestry reports on your mobile phone wherever you have internet connection. You can also help drive scientific and medical discoveries by participating in 23andMe Research by completing surveys and answering quick questions. If you would like to update any of your answers to your Surveys or Quick Questions, you can do so by logging into your 23andMe account on our website and navigating to the section of our Research center. Is the 23andMe Mobile App free? ![]() The app is free to download but to become a 23andMe customer and receive your personalized 23andMe Reports, you will need to purchase the 23andMe®. Additionally, your wireless service provider's connectivity or usage rates may apply. Can I download the 23andMe Mobile App on my iPhone mobile device? The 23andMe app is available on the App Store for iPhone. The 23andMe app is compatible with iOS 10.0 or later. To download this app,. Once the app is installed, sign in to your 23andMe account and explore! ![]() Can I download the 23andMe Mobile App on my Android phone? Our app is now available on Google Play™. The 23andMe app is compatible with Android KitKat 4.4 or later.. Once the app is installed, sign in to your 23andMe account and explore! Can all 23andMe customers use the 23andMe Mobile app? At this time, only US customers can download and use the 23andMe app, but we hope to make it available for our international customers in the future! When should I use the 23andMe website instead of the 23andMe Mobile App? Not all 23andMe features accessible on our website are available in our app. If you need to access any of the following, we suggest visiting via a web browser on your mobile device or computer. • • • • • • • Our Mobile App Team is committed to expanding the features in our 23andMe app, let them know what feature(s) you want in our app by emailing us. • ([email protected]) • ([email protected]) Android, Google Play and the Google Play logo are trademarks of of Google Inc. Apple, the Apple logo, iPhone and App Store are trademarks or service marks of Apple Inc. All other trademarks are the property of their respective owners.
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